BESTVA Warranty & Returns Policies
All BESTVA LED Grow Lights are backed by a 90 Day Full Warranty and a 1 Year Limited Warranty.90 Day Full Warranty | Standard 5 Year Limited Warranty
What is Covered?
This Warranty covers any defects in materials and/or workmanship.
How Long Does the Coverage Last?
Our Full Warranty Policy is valid up to 90 days from the original date of purchase.Our Standard Limited Warranty Policy is valid from 1 year from the original date of purchase, depending on the model. Please review the warranty details for your specific product on our product page.
What Will BESTVA Do?
During the 90 Day Full Warranty Period, BESTVA will either repair or replace any covered, defective product that meets the specified requirements. All costs associated with the repair and/or replacement will be covered by BESTVA . In addition, BESTVA will also cover all shipping fees incurred during the 90 Day Full Warranty Period.After the 90 Day Full Warranty Period, BESTVA will either repair or replace any covered, defective product that meets the specified requirements. All costs associated with the repair and/or replacement will still be covered by BESTVA. However, during the Limited Warranty Period, shipping costs will be paid for by the purchaser.
What is Not Covered?
Our 90 Day Full Warranty and Standard 1 Year Limited Warranty do not cover any damage, deterioration, or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), power surge, or other acts of nature.Your BESTVA LED Grow Light has been manufactured to the strictest specifications and has been designed to use only with authorized accessories and replacement parts. Our 90 Day Full Warranty and 1 Year Limited Warranty do not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any other installation, any unauthorized tempering with this product, any unauthorized repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
How to Obtain Warranty Service?
In order to enforce the rights under this warranty, the purchaser must notify BESTVA of a warranty claim by contacting BESTVA Customer Service at +86 18107218969 or firstname.lastname@example.org. To ensure the fastest response speed, please specify “WARRANTY CLAIM” in your email subject. You will also be required to provide proof of purchase, the specific lot number (located on the silver sticker on the top of your grow light’s casing). A BESTVA representative will assist you from that point on. Please note that depending on the issue, specific photos may be required. Once the proper proof of defect has been submitted, you will be issued a Return Authorization Code, along with specific return instructions. Upon receipt and review of the defective product, BESTVA will repair, or replace and return your order within 5 – 10 business days.
We reserve the right to update or modify all of our terms and conditions at any time without prior notice.
Warranties do not cover shipping damage. It is your responsibility to thoroughly inspect the packaging and merchandise you receive and report any damage immediately upon shipment. For freight shipments, you should inspect the goods before accepting the merchandise. If there is serious damage, you should refuse the shipment. In any case, you can notate on the driver's copy of the Bill of Lading any concerns you have with respect to damage to the packaging or missing parts. This makes it possible to file a claim in the event of missing pieces or concealed damage.